Customer Service

Customer Service

Our number one priority and commitment is to offer at all times, a full range of solutions to meet your security needs.

TAPS stands above our competitors by providing an open line of communication with our clientele 24 hours a day, 7 days a week, 365 days a year. Making sure that we are easily accessible to you whenever you need. Above all, we want to be able to provide strategic counseling, creative solutions and  timely, responsive services.

We don’t rely on dispatchers  to handle our customer service communications, every time you contact us, you are talking to a live security supervisor.


We believe in person to person communication, so our offices are staffed around the clock with customer service representatives for your convenience. While most of our competitors work from their homes, TAPS has fully staffed functioning offices.

Our customer service representatives are not sales people; they are security professionals assigned to light duty or administrative functions. They are easily approachable, friendly and highly attentive. They are more than happy to help you with any questions or concerns you have regarding our services. Because our number one priority is to always offer a full range of solutions to meet your security needs.

Desk personnel are utilized as watch-commanders with full authority to make supervisory decisions for TAPS.

You can call us at 1(877)-9TAPSPI / 1(877)-982-7774 or 1(408)418-3349. Or email us at You can also fill out our contact us form and we will get back to you as soon as possible.